Refund Policy

Refund Policy

General Terms

This refund policy outlines the terms and conditions under which customers may receive refunds for our software as a service (SaaS) product. By subscribing to our service, you agree to these terms.

Cancellation and Billing

Customer-Initiated Cancellation

  • You may cancel your subscription at any time through the plan management screen in your account dashboard
  • Upon cancellation, you will retain access to all features included in your contracted plan until the end of your current billing period
  • No partial refunds will be issued for the unused portion of your billing period
  • You will not be charged for subsequent billing periods after cancellation

Service Defects

  • In the event of a service defect that significantly impairs your ability to use our product, you may be eligible for a refund
  • To request a refund due to a service defect:
    1. Document the nature and impact of the defect
    2. Contact our support team at [email protected]
    3. Include your account details and relevant information about the defect
  • Our team will review your refund request and respond within 2 business days
  • If approved, the refund will be processed using your original payment method

Refund Eligibility

Eligible for Refund

  • Verified service defects that prevent core functionality
  • Duplicate charges or billing errors
  • Service outages lasting more than 24 consecutive hours

Not Eligible for Refund

  • Cancellations of active subscriptions without service defects
  • Feature requests or dissatisfaction with documented product capabilities
  • Unused time remaining in a billing period after cancellation
  • Issues resulting from customer's technical environment or improper usage

Processing of Refunds

  • Approved refunds will typically be processed within 5-10 business days
  • Refunds will be issued to the original payment method used for the purchase
  • Processing time may vary depending on your payment provider or banking institution

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our service after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about our refund policy or need to request a refund, please contact our support team at [email protected].

Last Updated: 2025-01-07